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>>1000's more Patterns
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     For Product Returns..

      See our Product Returns Policy Page

     Concerned  about the status of your order??  Before you email-- please  log into your account and  check your order notes because we have been emailing you.  There are copies of the notes and the dates they were sent to the email you provided in your order.  If you have a spam filter on that expects a response in order to contact you, you will have to log into your account to receive our notes.

Common concerns addressed below:

     *Why did you charge my card before the order shipped?  YOUR CARD WILL BE CHARGED WHEN YOU MAKE YOUR ORDER.  THIS IS STANDARD PRACTICE AT MOST STORES WORLD WIDE.  We must verify that funds are available before we incur the costs of processing your order.  Please see our Payment page for other questions about payment.

        *Have you been getting regular Emails from us updating you on your Order Status?? 

 You can Get All of the Status Information and Detailed Processing Notes on all of your current and previous orders Right Now!!  Log In Here to Check Your Order.

We send emails updating you on every change to your order, and one immediately after you submit your order, so if you are not getting them Check Your SPAM Folders - They are probably there ready to read.  If you think you may have given us the wrong email address, let us know and we can fix it and verify it for you.

     *Important shipping information: Once orders ship from our store WE have no control over how long it takes the post office, nor any way to know why it is taking the post office so long to get your products to you.  Occasionally, international order can take 6-8 weeks to reach you.  This is not our fault.  It is a delay in the shipping process that is beyond our control and often has to do with customs.  Please see our Shipping Page for other questions about shipping related issues.

We reserve the right to refuse service to any one.  Life is too short to argue with rude, unkind people.  Like my Grandma always said, "If you don't have something nice to say, don't say anything at all."  Amen Grandma.

     *Does your bank statement show that we charged you TWO times?  Please wait 2 days before emailing us. If you attempted to make an order that did NOT go through, your bank statement may show that WE (in actuality the bank) charged you more than one time.  This is something the BANK does and it will GO AWAY.  Please be patient.  However, if it has been more than 2 days and it looks like there is an error, please let us know.  We would be happy to fix it.

For other Inquiries related to our store:

 Please consider these quotes before sending an email.

"The Words of a Wise mans (customers) mouth are gracious..." ~Ecclesiasties

"You catch a lot more flies with honey than you do with vinegar. "

Contact Julie -she would be happy to help you with anything related to her store or cross stitch and needlework.

Are you having trouble making an order?  The most common problems are:

-You must CHOOSE a payment method.  Check the box on the right and then put your credit card number in.  If you just put your number in w/o checking the box, it will send you right back to start over.

-Your billing address MUST MATCH your credit card number.  That is where you receive your bill.  If it does not match, your order will not go through. 

-If you are still having trouble making an order-- on the top of the payment page, in RED letters it will usually tell you what the problem is.

-Of course, you are always welcome to email us and ask for help.   A good attitude is appreciated.  Remember, there is a person on this end of the computer.

     I am on the do not call list.  Do not contact me for solicitation purposes.  

Business hours:  9:00 a.m. to 4:00 p.m. Pacific time, Monday-Friday.  We ask that you make your order on our website (open 24 hours a day) or send them to us by e-mail.  We  find it  difficult  to hear on the phone and we want to make sure we get all of your information correctly.  All orders and information that you send on our website is encrypted and cannot be compromised.  We also don't store credit card information.  We take the safety of your information very seriously. 

Catalog!  Are you interested in a paper catalog or do you have a friend who would like one?  We have printable catalog available.  The catalogs do take a few minutes to load, so be patient.  Catalogs...

"The Words of a Wise mans (customers) mouth are gracious..." (Ecclesiasties)

"You catch a lot more flies with honey than you do with vinegar. "

      Email:   Click Here to Email Julie

      I am on the do not call list.  Do not contact me for solicitations purposes. 

Mailing Address:  
       Julie's X Stitch, inc.

       PO Box 960
       Washougal, WA  98671




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