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Concerned about
the status of your order??
If you have NOT heard from us, please log into your account and
check your order notes because
we have been emailing you.
There are copies of all the notes and the dates we sent them in your
order notes. If you have a spam filter on that expect a
response in order to contact you, you will have to log into your account
to receive our notes.
You can Get All of the Status Information and Detailed Processing
Notes on all of your current and previous orders Right Now!! Just
Click on ..
Haven't you been
getting regular Emails from us updating you on your Order Status??
We send emails updating you on every change to your order,
including one at the very moment we receive your order, so if you are
not getting them
Check Your SPAM Folders
- They are probably sitting right there ready to read. If you
think you may have given us the wrong email address, let us know and we
can check it for you and fix it.
Once orders ship from our
store we have no control over how long it takes the post office nor any
way to know why it is taking the post office so long to get your
products to you. Occasionally, international order can take 6-8
weeks to reach you. This is not our fault. It is a delay in
the shipping process that is beyond our control.
We reserve the right to
refuse service to any one. Life is too short to argue with rude,
unkind people.
For
all Inquiries related to this site:
"
The Words of a Wise mans (customers) mouth are gracious..." ~Ecclesiasties
"You
catch a lot more flies with honey than you do with vinegar. "
Here is an example of
an extremely rude email that is inappropriate to send to any one.
Please do not email me this kind of garbage. If you are this
hateful and have nothing better to do than pick my site apart for
mistakes, I suggest counseling.
"Your site is lovely -
nice selection of products, and good web design. However, you misspelled
bear in your biography:
I have three children and just can't "bare" the thought of letting them
be raised by daycare, so I decided to start my own business so I can be
with them.
You might want to change that to "bear" to create a better impression of
a college graduate who is qualified to teach elementary school."
padre1206@verizon
(anonymous email, if you can't even put your name on an email, you
should probably NOT send it)
Does your bank
statement show that we charged you TWO times?
Please wait 2 days before emailing us. If you attempted
to make an order that did NOT go through, your bank statement may show
that WE (in actuality the bank) charged you more than one time.
This is something the BANK does and it will GO AWAY. Please be
patient. However, if it has been more than 2 days and it looks
like there is an error, please let us know. We would be happy to
fix it.
To
contact
Julie
directly.
Are you having
trouble making an order?
The most common problems are:
-You must CHOOSE a payment method. Check the box on the right and
then put your credit card number in. If you just put your number
in w/o checking the box, it will send you right back to start over.
-Your
billing address MUST MATCH your credit card number. That is where
you receive your bill. If it does not match, your order will not
go through.
-If
you are still having trouble making an order, if you look at the top of
the page in red letters it will usually tell you what the problem is.
-Of
course, you are always welcome to email us and ask for help.
A good attitude is appreciated. Remember, there is a person on
this end of the computer.
I am on the do not
call list. Do not contact me for solicitation purposes.
Business hours: 9:00 a.m. to 4:00 p.m. Pacific time, Monday-Friday.
We ask that you make your order on our website (open 24 hours a day) or send them to us by
e-mail. We find it difficult to hear on the phone and we want to make sure we get all of
your information correctly. All orders and information that you
send on our website is encrypted and cannot be compromised. We
also don't store credit card information. We take the safety of
your information very seriously.
Catalog! Are you
interested in a paper catalog or do you have a friend who would like
one? We have printable catalog available. The catalogs do
take a few minutes to load, so be patient.
Catalogs...
"
The Words of a Wise mans (customers) mouth are gracious..." (Ecclesiasties)
"You
catch a lot more flies with honey than you do with vinegar. "
Email:
Click Here to
Email Julie
I am on the do not call
list. Do not contact me for solicitations purposes.
Mailing
Address:
JuliesXstitch.com
Julie's X Stitch, inc.
PO Box 960
Washougal, WA 98671
Address For
Product Returns:
Please
contact us
to receive your RMA # and appropriate shipping instructions for the product in
question. We do not accept USED merchandise. It must be in
the condition in which you received it. There may be a 15%
restocking fee and the shipping and shipping insurance is non-refundable after your order has
been shipped. We will NOT ship out replacement merchandise
until we have received your return in acceptable condition.
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