Your Best Source for Cross Stitch Supplies - Patterns, Fabric, Floss, Threads, Beads, and More !!

Shipping Information

For Product Returns...    See our Product Returns Policy Page

For Payment Options...     See our Payment Options Page

Our Shipping Options and fees...

     All orders ship from Washington State.

     The shipping fee covers the cost of the packaging, handling , shipping and shipping confirmation (when applicable), rental of the postage meter and postage supplies.   We ship all of our products in appropriate packaging to assure you receive them in good  condition.  Some products may require additional shipping charges like frames, books,  multiple kits, or kits that need to be shipped outside of the USA, and other heavy items.  You will be notified before your order ships that your order may incur additional shipping costs.  

     We ship promptly.   Items in stock will generally ship within 4-5   business days.  Out of stock or back ordered items will ship as soon as possible.  If you choose priority mail that refers to the post office, not how quickly we will get your order out.  We fill orders in the order they came in.  Priority mail means once the post office receives it they will get it to you sooner.   Generally it takes about 7 to 10 working days for us to order in items such as Patterns that are not in stock.  Some Cross Stitch Kits,  Overseas Patterns,  Hand-Dyed Fabrics and other Special Order items may take several weeks to order in.  If you are an incredibly impatient person, cross stitch is probably not for you.  Please take your time and enter your shipping information correctly.  We obviously cannot be held responsible if you provide an address that is incorrect.

     We will email you when we begin processing your order to let you know how long we estimate it will take to receive back ordered or out of stock items. If the delay will be unacceptable to you, we will gladly remove those items from your order and refund the charges.  Please cancel orders within 3 days of making the order.

     You will be notified by email when your package ships.  Please be aware that US 1st class mail can take 8 to 12 days to reach you depending on your location and International Mail can be longer.   It can take up to 8 weeks on occasion for products to make it to international destinations.   We don't know why it takes so long some times.  It is beyond our control and a post office issue.  You may check our website for your order status any time using your account login.   It is so important to purchase shipping insurance.  We are not liable if you do not purchase insurance. 

     We use the US Postal Service as our carrier.  Our Flat Rate shipping goes  by  First Class.   You may also choose Priority Mail for faster delivery  at a higher rate.

Within the United States and APO

    Flat rate first class shipping in the US  provide the most affordable shipping option. We offers rates as low as $3.50 for small orders within the USA.      If the weight of your order exceeds the shipping cost, you will be contacted for the actual shipping costs.   Priority mail is also available at an additional charge.  Priority mail means the post office will get your package to you sooner, not that our shop will ship your order out sooner.

     Priority mail is available for an additional charge within the US.

     Please take your time and enter your shipping information correctly.  We obviously cannot be held responsible if you provide an address that is incorrect.

Canada:

     Rates increased significantly though the US Postal Service on Jan. 27th, 2013 to Canada.   If the weight of your order exceeds the shipping cost, you will be contacted for the actual shipping costs.   Priority mail is also available at an additional charge.  Priority mail means the post office will get your package to you sooner, not that our shop will ship your order out sooner. We now add tracking information to all Canadian orders.  This has been a very helpful addition to our shipping to Canada. 

International Shipping:

    Flat rate shipping is the most affordable method.  If the actual shipping cost exceeds the flat rate amount, you will be contacted with the additional shipping charges.   International orders  will be shipped USPS International First Class in most cases.    Expect at least  two to three weeks for delivery, or more in some cases.  We do not have control over when products get hung up in customs (clearing customs can take several days)  or for any other reason once it has left our store.   We do not ship DMC floss in bulk.  We also don't ship Waste Canvas in bulk overseas due to the ridiculous shipping cost.

     Your country may charge you a CUSTOMS FEE.  Each country is different and we have no way of keeping track of what  each and every country charges.  This fee  is decided by YOUR country and our shop has nothing to do with it.  It is the buyers responsibility to  research the custom fees in their country.

   Global Priority Mail may be also selected during checkout and the shipping rate will be based on total order weight.  Expect about a week for delivery, although it can still get hung up in customs.  We do not have any control over that when it happens.

    We can only accept international orders for up to $100 (outside of the US or Canada).  You may be asked for additional information to verify your credit card information is legitimate.  We wish to serve as many countries and  people as possible, but have to consider the possibility of  fraud in certain circumstances. 

    Customs forms will be marked "Needlework Materials, fabric, floss, patterns, etc." or similar.  We will mark the custom form "merchandise".    Do not ask us to mark your package as a gift.  We are a reputable store and do not do anything illegal. 

    If you are placing an order from a country that the USPS cannot service through regular Parcel Post or Global Priority mail prices, we will contact you during your order processing to work out appropriate shipping options.

Insurance (Optional):

     We encourage you to purchase insurance to protect yourself against loss or damage during shipment, or the possibility that it will be stolen in transit (it has happened).   We make every attempt to package your products so they don't get damaged.  Once it leaves our shop, we have no control over what happens to it.  If you choose to purchase insurance we will replace your damaged items at our expense. However, if you do not purchase insurance,  we will not replace items damaged or lost or stolen during shipment at our expense. Shipping cost and insurance cost are NOT refundable.   We cannot be held responsible for manufacturer mistakes on patterns or in kits.    You must deal directly with the manufacturer.   We are also not responsible to replace  products that you ruined in the process of making mistakes on your design.  Products must be resalable to be returnable.   If the tracking number shows that your order has been delivered there are no refunds.

     You cannot be reimbursed or file a claim  for an order if YOU PUT THE WRONG SHIPPING ADDRESS in your order.  Please take your time and enter your shipping information correctly.  We obviously cannot be held responsible if you provide an address that is incorrect.  Shipping and insurance fees are NOT included in the refund of a lost or damaged order.

     We put tracking numbers on all of our in country orders and orders to Canada.  Once the item has been delivered to the post office,  it is NO LONGER OUR RESPONSIBILITY what happens to it.  We have no control over where the post office leaves it, if it is stolen off your porch, if your husband accepts it and throws it in the trash,  if your kids use it as a football, or if your dog uses it as a chew toy.  You are responsible for it once it reaches your address.  (can you tell that I get some really crazy emails some times? ha!)