Cross Stitch & Needlework Supply

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Shipping & Returns


Special Notice!! - Due to Store Closing, during the Inventory Closeout Sale, all sales will be final, and there will be no refunds or returns.

Our Shipping Options and fees...


The customer is responsible for ALL shipping charges. You will be contacted if your shipping exceeds the shipping cost for your order.


 All orders ship from Washington State.   We only ship to Untited States Address.  No Overseas sales.


We encourage you to purchase shipping insurance to protect yourself against loss or damage of your order. The shipping fee covers the cost of the packing supplies, handling, shipping and shipping confirmation (when applicable), rental of the postage meter, postage supplies, fuel prices, etc.  We ship all of our products in appropriate packaging to assure you receive them in excellent condition.  


You will be notified by email when your package ships.  Please be aware that US 1st class mail can take 7 to 10 days to reach you depending on your location and International Mail can be longer.  Tracking information is available upon request to several countries.  You may check our website for your order status any time using your account login. You must now prove you are not a robot with the Captcha method due the bombardment of bogus emails to my store. 


 Your country may charge you a CUSTOMS FEE.  Each country is different and we have no way of keeping track of what each and every country charges.  This fee is decided by YOUR country and not our shop. It is the buyers responsibility to research the custom fees in their country. Global Priority Mail may be also selected during checkout and the shipping rate will be based on total order weight.  Expect about a week for delivery, although it can still get hung up in customs, which is also beyond our control.  


Customs forms will be marked "Needlework Materials, fabric, floss, patterns, etc." or similar.  We will mark the custom form "merchandise".  Do not ask us to mark your package as a gift.  We are a reputable store and do not do anything illegal. 


Insurance (Optional):

We encourage you to purchase insurance to protect yourself against loss or damage during shipment, or the possibility that it will be stolen in transit (it has happened).   We make every attempt to package your products so they don't get damaged. If you choose to purchase insurance, we will replace your damaged items at our expense. However, if you do not purchase insurance, we will not replace items damaged or lost or stolen during shipment at our expense. Shipping cost and insurance cost are NON refundable.  Products must be in the same condition they were when received and resalable to be returnable.  


You cannot be reimbursed or file a claim for an order if YOU PUT THE WRONG SHIPPING ADDRESS in your order.  Please take your time and enter your shipping information correctly.  Shipping and insurance fees are NOT included in the refund of a lost or damaged order.


Tracking information is put on most orders, domestic and international. You may request the tracking information if I have not already sent it to you. USPS provides the tracking information to the email address you provided when you made your order. 


Product Return Policies:

Store Closout in progress.  There will be no returns.