Cross Stitch & Needlework Supply

Blank Sidebox Header

Categories


New Products ... Featured Products ... All Products ...

Shipping & Returns

SHIPPING ...

Our Shipping Options and fees...

 

     All orders ship from Washington State.

 

     We encourage you to purchase shipping insurance to protect yourself against loss or damage of your order.  (for additional info, scroll down) The shipping fee covers the cost of the packing supplies, handling, shipping and shipping confirmation (when applicable), rental of the postage meter,  postage supplies, fuel prices, etc..   We ship all of our products in appropriate packaging to assure you receive them in good  condition.  Some products may require additional shipping charges like frames, books,  multiple kits, multiple patterns, heavy fabric,  or kits that need to be shipped outside of the USA, and other heavy items. 

 

     We ship promptly.   Items in stock will generally ship within 4-5   business days.  Out of stock or back ordered items will ship as soon as possible.  We fill orders in the order they came in.  Priority mail means once the post office receives it they will get it to you sooner.   Generally it takes about 7 to 10 working days for us to order in items such as Patterns that are not in stock since there are over 10,000 to choose from.  Some Cross Stitch Kits,  overseas Patterns,  Hand-Dyed Fabrics and other Special Order items may take several weeks to order in.  Please take your time and enter your shipping information correctly.  We obviously cannot be held responsible if you provide an address that is incorrect.

     We will email you when we begin processing your order to let you know how long we estimate it will take to receive back ordered or out of stock items. If the delay will be unacceptable to you, we will gladly remove those items from your order and refund the charges.  Please cancel orders within 3 days of making the order.

 

     You will be notified by email when your package ships.  Please be aware that US 1st class mail can take 8 to 12 days to reach you depending on your location and International Mail can be longer.   It can take up to 8 weeks on occasion for products to make it to international destinations, usually due to customs in your country. Tracking information is available upon request to several countries.  You may check our website for your order status any time using your account login.   It is so important to purchase shipping insurance.  We are not liable if you do not purchase insurance. 

 

     We use the US Postal Service as our carrier.  We ship 1st class in most cases, but occasionally use media mail for things like magazines.  Priority mail can be chosen for faster shipping once it is in the mail carriers hands for an additional charge. See tables below. 

 

Within the United States and APO

    Rates in the table below are and estimate of the shipping cost, based on an average sized order.  We offers rates as low as $3.75 for small orders within the USA.   If the weight of your order exceeds the shipping cost, you will be charged for the actual shipping costs.   Priority mail is also available at an additional charge.  Priority mail means the post office will get your package to you sooner, not that our shop will ship your order out sooner.

 

        Please take your time and enter your shipping information correctly.  We cannot be held responsible if you provide an address that is incorrect.

Dollar amt of order

USPS 1st Class

USPS Priority Mail

$0 to $15 (small order fee)-ship the full order one time, no partial shipments $3.75 $7.50
$15.01 to $50 $5.75 $9.50
Over $50 $6.75 $11.50

*** Shipping rates are estimated for an order weighing under a pound and a half.    If the weight of your order exceeds the shipping cost, you will be charge the ACTUAL shipping cost after you submit your order. Priority mail takes 2 to 4 days depending on where you are located in the USA from Washington.

 


Canada:

      If the weight of your order exceeds the shipping cost, you will be charged for the actual shipping costs.   Priority mail is also available at an additional charge.  Priority mail means the post office will get your package to you sooner once it is in the system. We now add tracking information to all Canadian orders.  

Dollar amt of Order USPS International 1st Class USPS Priority Mail
$0 to $20 (small order fee) $7.75 $30
$20.01 to $50 $10.90 $30
$50.01 to $100 $11.50 $35
$100.01 to $200 $13.50 $40
Over $200 $14.50 $40

*** Shipping rates are estimated for an order weighing under a pound and a half.    If the weight of your order exceeds the shipping cost, you will be charge the actual shipping cost after you submit your order.

 

International Shipping:

    The rates below reflect an estimate of the shipping costs for an average size order.  If the actual shipping cost exceeds the estimated amount, you will be charged the actual shipping rate based on the weight of your order.   International orders  will be shipped USPS International First Class in most cases.    Expect at least  two to three weeks for delivery, or more in some cases.  We do not have control over when products get hung up in customs (clearing customs can take several days)  or for any other reason once it has left our store.   We do not ship DMC floss in bulk, or waste canvas in bulk overseas.  Tracking information is now available for several countries in Europe upon request. 

Dollar amt of Order USPS International 1st Class USPS Priority Mail
$0 to $15 (small order fee) $10.90 $40
$15.01 to $100.00 $15.75 $44
$100.01 to $200.00* $17.50 $47
$200.01 + * $18.75 $50
* Customer who have made more than 3 orders can be approved for orders over $100

*** Shipping rates are estimated for an order weighing under a pound and a half.    If the weight of your order exceeds the shipping cost, you will be charge the actual shipping cost after you submit your order.      

 

   Your country may charge you a CUSTOMS FEE.  Each country is different and we have no way of keeping track of what  each and every country charges.  This fee  is decided by YOUR country and our shop has nothing to do with it.  It is the buyers responsibility to  research the custom fees in their country. Global Priority Mail may be also selected during checkout and the shipping rate will be based on total order weight.  Expect about a week for delivery, although it can still get hung up in customs.  

 

    We can only accept international orders for up to $100 (outside of the US or Canada).  You may be asked for additional information to verify your credit card information is legitimate.  We wish to serve as many countries and  people as possible, but have to consider the possibility of  fraud in certain circumstances. 

 

    Customs forms will be marked "Needlework Materials, fabric, floss, patterns, etc." or similar.  We will mark the custom form "merchandise".    Do not ask us to mark your package as a gift.  We are a reputable store and do not do anything illegal. 

    If you are placing an order from a country that the USPS cannot service through regular Parcel Post or Global Priority mail prices, we will contact you during your order processing to work out appropriate shipping options.

 

Insurance (Optional):

     We encourage you to purchase insurance to protect yourself against loss or damage during shipment, or the possibility that it will be stolen in transit (it has happened).   We make every attempt to package your products so they don't get damaged.  Once it leaves our shop, we have no control over what happens to it.  If you choose to purchase insurance we will replace your damaged items at our expense. However, if you do not purchase insurance,  we will not replace items damaged or lost or stolen during shipment at our expense. Shipping cost and insurance cost are NOT refundable.   We cannot be held responsible for manufacturer mistakes on patterns or in kits.    You must deal directly with the manufacturer.   We are also not responsible to replace  products that you ruined in the process of making mistakes on your design.  Products must be resalable to be returnable.   If the tracking number shows that your order has been delivered there are no refunds.

 

     You cannot be reimbursed or file a claim  for an order if YOU PUT THE WRONG SHIPPING ADDRESS in your order.  Please take your time and enter your shipping information correctly.  Shipping and insurance fees are NOT included in the refund of a lost or damaged order.

 

     We put tracking numbers on all of our in country orders and orders to Canada and several European countries.  Once the item has been delivered to the post office,  it is NO LONGER OUR RESPONSIBILITY what happens to it.  We have no control over where the post office leaves it, if it is stolen off your porch, if your husband accepts it and throws it in the trash,  if your kids use it as a football, or if your dog uses it as a chew toy.  You are responsible for it once it reaches your address.  (can you tell that I get some really crazy emails some times? ha!)

 

Product Return Policies

 

 Product returns we cannot accept:

 

     Due to copyright restrictions, we cannot accept returns of charts with an open  seal.  We can only accept returns of beads and KITS THAT ARE UNOPENED (excludes special order kits)  unless there is something missing from your kit. Special order products like kits from Eva Rosenstand, Heritage Crafts, Jim Shore, Lanarte, Lizzie Kate, Maia, Permin, Thea Gouverneau, and Vervaco are NOT returnable.  Neither are special order hand dyed fabrics from Picture this Plus or EZ Frames. We ask that you do not return Bell Pulls.  We cannot  accept fabric that has been used or any other products that are used.

 

Product returns we can accept:

          We are happy to accept returns of any of the other items you are not happy with, within 30 days of receiving your order.  Returns must be in the condition in which you received them.  You must pay the shipping to return your items and there is a 15% restocking fee.  We are glad to exchange any items  you are not happy with  (the additional shipping is the buyers responsibility).  If you refuse the order at the post office, you will be responsible for any fees that we are charged to retrieve it. Shipping and shipping insurance is non-refundable once the order has shipped.  If the order has not shipped before you cancel your order, you will be refunded the full amount of the transaction.

 

 Address For Product Returns:
     
Please contact us  to receive a return address and  appropriate shipping instructions for the product to be returned.  Please provide your full name, address and order number when sending a return.  We ask that you include a note with instruction on what you would like us to do: ie. Refund item number, exchange for another product, etc.