Cross Stitch & Needlework Supply

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Shipping & Returns

SHIPPING ...

Our Shipping Options and fees...

 

     All orders ship from Washington State.

 

     We encourage you to purchase shipping insurance to protect yourself against loss or damage of your order.  (for additional info, scroll down) The shipping fee covers the cost of the packing supplies, handling, shipping and shipping confirmation (when applicable), rental of the postage meter,  postage supplies, fuel prices, etc..   We ship all of our products in appropriate packaging to assure you receive them in good  condition.  Some products may require additional shipping charges like frames, books,  multiple kits, multiple patterns, heavy fabric,  or kits that need to be shipped outside of the USA, and other heavy items. 

 

     Shipping has slowed while we are selling off the remaining stock to close our store. Please be patient!   We fill orders in the order they came in.  Priority mail means once the post office receives it they will get it to you sooner.  Please take your time and enter your shipping information correctly.  We obviously cannot be held responsible if you provide an address that is incorrect.

 

    You will be notified by email when your package ships.  Please be aware that US 1st class mail can take 8 to 12 days to reach you depending on your location and International Mail can be longer.  Magazines are shipped by media mail because it is least expensive for something so heavy, and can take several days to come in. Please don't panic. It will get there.  It can take up to 8 weeks on occasion for products to make it to international destinations, usually due to customs in your country. Tracking information is available upon request to several countries.  You may check our website for your order status any time using your account login. You must now prove you are not a robot with the Captcha method due the bombardment of bogus emails to my store.   It is so important to purchase shipping insurance.  We are not liable if you do not purchase insurance. 

 

     We use the US Postal Service as our carrier.  We ship 1st class in most cases, but occasionally use media mail for things like magazines.  Priority mail can be chosen for faster shipping once it is in the mail carriers hands for an additional charge. See tables below. 

 

    Your country may charge you a CUSTOMS FEE.  Each country is different and we have no way of keeping track of what  each and every country charges.  This fee  is decided by YOUR country and our shop has nothing to do with it.  It is the buyers responsibility to  research the custom fees in their country. Global Priority Mail may be also selected during checkout and the shipping rate will be based on total order weight.  Expect about a week for delivery, although it can still get hung up in customs.  

 

    We can only accept international orders for up to $100 (outside of the US or Canada).  You may be asked for additional information to verify your credit card information is legitimate.  We wish to serve as many countries and  people as possible, but have to consider the possibility of  fraud in certain circumstances. 

 

    Customs forms will be marked "Needlework Materials, fabric, floss, patterns, etc." or similar.  We will mark the custom form "merchandise".    Do not ask us to mark your package as a gift.  We are a reputable store and do not do anything illegal. 

   

Insurance (Optional):

     We encourage you to purchase insurance to protect yourself against loss or damage during shipment, or the possibility that it will be stolen in transit (it has happened).   We make every attempt to package your products so they don't get damaged.  Once it leaves our shop, we have no control over what happens to it.  If you choose to purchase insurance we will replace your damaged items at our expense. However, if you do not purchase insurance,  we will not replace items damaged or lost or stolen during shipment at our expense. Shipping cost and insurance cost are NOT refundable.   We cannot be held responsible for manufacturer mistakes on patterns or in kits.   You must deal directly with the manufacturer.   We are also not responsible to replace  products that you ruined in the process of making mistakes on your design.  Products must be resalable to be returnable.   If the tracking number shows that your order has been delivered there are no refunds.

 

     You cannot be reimbursed or file a claim for an order if YOU PUT THE WRONG SHIPPING ADDRESS in your order.  Please take your time and enter your shipping information correctly.  Shipping and insurance fees are NOT included in the refund of a lost or damaged order.

 

     We put tracking numbers on all of our in country orders and orders to Canada and several European countries.  Once the item has been delivered to the post office,  it is NO LONGER OUR RESPONSIBILITY what happens to it.  We have no control over where the post office leaves it, if it is stolen off your porch, if your husband accepts it and throws it in the trash,  if your kids use it as a football, or if your dog uses it as a chew toy.  You are responsible for it once it reaches your address.  (can you tell that I get some really crazy emails some times? ha!)

 

Product Return Policies:

Please contact Julie's X Stitch for return instructions. We accept returns ONLY if they are in the perfect shape you received them in. The item must be able to be resold. There will be a 15% restocking fee and shipping and insurance is NOT refundable